Keyboard and mouse not working after dual boot OS switch

I have a dual boot setup, Windows 10 and Ubuntu. They are on separate SSDs on my laptop. I hibernate them before switching to another OS. If I do it consecutively, I will have no problems on my boot. But if its a couple of hours between, I am not able to use my keyboard and mouse after boot up on Ubuntu, even my laptop's own keyboard. The touchpad works though.

I've seen a similar issue that I have to disable xHCI on BIOS to make it work, but sadly, my laptop only comes with USB 3.0. I have a bluetooth keyboard and I noticed that at that time, the bluetooth is also off, but when I boot fresh, it recognizes the bluetooth keyboard immediately. I really need your help cause I have to use this laptop on hibernate dual boot.

*Edit: I think this only happens whenever a usb device is connected to the laptop on boot.

csi_handle_connector_change: ACK failed (-110)
usb usb3: root hub lost power or was reset
usb 2-1: Disable of device-initiated U2 failed.
xhci_hcd 0000:00:14.0: xHCI host controller not responding, assume dead
xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
usb 2-1: USB disconnect, device number 3
3

1 Answer

Windows/BIOS fast boot and hibernation can cause similar problems. Check your BIOS, and do this in Windows:

  • boot into Windows
  • open the Power control panel
  • choose change what the power buttons do
  • choose change options that are unavailable
  • uncheck fast startup
  • close the Power control panel
  • open an administrative command prompt window
  • type powercfg /h off
  • type chkdsk /f c:
  • approve to run chkdsk at next reboot
  • reboot into Windows to let chkdsk run on drive C:
2

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